Getting your money back

01 Credit packs and the plan

• You can have a purchase refunded if your request reaches us within 14 days of buying it and none of the credits from that purchase have been used.
• Your credits are one balance, so we count a purchase as unused while your balance is at least the credits it added. Credits you already had are counted as used first.
• Credits that have been used can’t be refunded.
• The plan can be cancelled at any time. It then runs to the end of the month you have paid for and doesn’t renew; the credits you have stay on your balance.

02 Failed covers

You never pay for a cover that doesn’t develop. If a variant fails, its credits go back to your balance automatically; there is nothing to ask for.

03 How to ask

Write to support@coverdropai.com from the email address on your account, and say which purchase you mean. What counts is the day your request reaches us; we answer within 30 days.

Paddle, our merchant of record, makes the refund to the payment method you used. When a purchase is refunded, the credits it added are taken off your balance.

04 Your statutory rights

This policy doesn’t take away any right you have under the law where you live. If you are a consumer in the EU or the UK, you also have the right to withdraw from a purchase within 14 days, as set out in Paddle’s Buyer Terms, and nothing in this policy gives you less than that. See also our terms of service.